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Careers at Now Prepay

Join Our Team!

At Now Prepay, we value our employees and foster an inclusive, supportive culture. We offer growth through training, mentorship, and career progression, along with innovative projects that make a real impact. Enjoy work-life balance with flexible hours and generous paid time off. Our competitive salaries and comprehensive benefits show our commitment to your well-being. Join us for a rewarding career with supportive leadership and community engagement opportunities.

Submit your resume to hr@nowprepay.ca for any of the roles listed below. We look forward to hearing from you!

Explore our openings and grow with us:

 

 

Senior Project Manager

Position Overview: We are seeking an experienced and strategic Senior Project Manager to join our team. The ideal candidate will lead the planning, execution, and completion of complex projects across all departments, ensuring they are delivered on time, within scope, and within budget. This role is critical for driving the success of key initiatives and delivering high-impact results. This is a permanent Full-Time position.  Preference for location is Ontario. 


Key Responsibilities:  

  • Define project scope, goals, and deliverables in collaboration with senior management and stakeholders  
  • Develop comprehensive project plans, schedules, and resource allocations  
  • Lead and manage project teams, including internal resources and third-party contractors  
  • Monitor project progress, conduct regular status meetings, and report on performance to stakeholders  
  • Proactively identify and mitigate project risks and issues  
  • Ensure all projects adhere to company standards, methodologies, and best practices  
  • Facilitate effective communication and collaboration across all project stakeholders  
  • Manage project budgets, track expenditures, and ensure cost control  
  • Provide mentorship and guidance to junior project managers and team members  
  • Continuously seek opportunities for process improvement and operational efficiency  

Qualifications:  

  • Bachelor’s degree in project management, Business Administration, or a related field  5+ years of experience in project management, with a track record of successfully delivering complex projects  
  • Proficiency in project management software and tools (e.g., MS Project, Asana, Trello)  
  • Strong leadership, organizational, and multitasking skills  
  • Excellent communication, negotiation, and interpersonal skills  
  • Ability to work effectively both independently and as part of a team  
  • Detail-oriented with strong problem-solving and analytical abilities  
  • Deep understanding of project management methodologies, software development life cycle methodologies and frameworks (e.g., Agile, Waterfall, scrum)  
  • Advanced knowledge of budgeting and financial management principles (Required)
  • PMP, CAPM, Six Sigma Black Belt or other relevant certifications (Preferred)  
  • Experience in the prepaid distribution industry or a related field (Preferred)

What We Offer:  

  • Competitive salary based on experience and qualifications  
  • Comprehensive benefits package, including health and dental  
  • Opportunities for professional development and career advancement  
  • Flexible work environment and work-life balance initiatives  
  • Supportive and collaborative team culture  
Application Process:
  • Interested candidates are invited to submit their cover letter and resumes outlining their qualifications and interest in the position.  
  • Applications can be submitted via HR@nowprepay.com.  
  • Application Deadline: Friday July 5, 2024

Now Prepay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

 

 

Bilingual Customer Service Representative

Position Overview: The Bilingual Customer Service Representative (BCSR) is responsible for serving customers via the telephone, email, web, and chat for our various brands. The BCSR is accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and provides successful resolution to these requests. The BCSR follows all procedures and policies when providing customer service as outlined in our Knowledge Base. The incumbent will participate in all assigned training, setting and meeting personal goals and metrics. Other duties and special projects may be assigned as required.

Key Responsibilities:

  • Manage customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning products and applications, implementing enhancements and other issues.
  • Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
  • Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
  • Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
  • Troubleshoot operational issues, installation and application issues, user administration issues, domain and third party phone/internet issues, and other technical issues.
  • Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
  • Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
  • Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
  • Continually preserve the confidentiality and security of customer data and information.
  • Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.
  • Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
  • Conduct checks verifications requested by third parties
  • Perform other duties as assigned.
Qualifications & Experience:
  • Bilingual (English/French/Spanish)
  • High school diploma or GED required
  • Strong customer service and troubleshooting skills
  • 1-2 years of Customer Service or Call Center experience preferred
  • Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Able to adapt to changing environments
  • Able to learn quickly with little direction
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of Google and Microsoft Suites
  • Proven data entry and typing skills
  • Professional appearance and manners
  • Familiarity of prepaid, financial, or gift card market an asset
  • Strong work ethic and positive team attitude

Competencies:

  • Customer Focus
  • Communication
  • Energy & Stress
  • Team Work
  • Quality Orientation
  • Problem Solving
  • Decision Making
  • Accountability and Dependability
  • Adaptability
  • Operating Equipment
  • Ethics and Integrity

Working Environment:

  • Travel may be required – from time to time, we may offer training in our various offices
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
  • Flexibility to working various shifts including evenings and weekends
  • Required to work holidays excluding Christmas Day
  • Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
  • This is a hybrid role, must be available to come into the closest office at least 2-3 times a month

Now Prepay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

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