At Now Prepay, we value our employees and foster an inclusive, supportive culture. We offer growth through training, mentorship, and career progression, along with innovative projects that make a real impact. Enjoy work-life balance with flexible hours and generous paid time off. Our competitive salaries and comprehensive benefits show our commitment to your well-being. Join us for a rewarding career with supportive leadership and community engagement opportunities.
Submit your resume to hr@nowprepay.ca for any of the roles listed below. We look forward to hearing from you!
Explore our openings and grow with us:
Job Title: Marketing Manager, Now Prepay
Department: Marketing
Job Classification: Manager
Location: Remote, preferably based in Nova Scotia or Ontario
Reports to: VP of Marketing and B2B Channel
Employment Status: Full-Time / Hybrid (remote and office-based)
Position Overview:
The Now Prepay marketing manager will play a critical role in shaping and executing the marketing strategy for the Now Prepay product suite. Reporting directly to the VP of Marketing, the Marketing Manager will oversee creating, implementing, and evaluating marketing plans, budgets, and ongoing campaigns. A key aspect of this role involves identifying growth opportunities and working collaboratively with internal departments, including Product, Sales, and Customer Support, to align marketing initiatives with business objectives.
Key Responsibilities:
- Marketing Strategy and Execution:
- Develop, implement, and assess comprehensive marketing plans and budgets.
- Present campaign outcomes and marketing strategies to key stakeholders.
Lead Generation and Sales Support:
- Collaborate with Sales to drive high-quality retailer leads through:
- Competitive research and positioning.
- Creating sales materials that align with the customer journey.
- Managing online content, including blog posts and social media.
Cross-functional Collaboration:
- Work with Sales, Customer Support, and Retail Account Managers to:
- Improve the retailer onboarding experience and collateral.
- Integrate marketing initiatives within CRM tools.
- Manage retailer communications and advertisements.
Product and Supplier Engagement:
- Partner with Product Owners and Suppliers to drive product demand by:
- Executing go-to-market and product launch strategies.
- Managing supplier-funded marketing campaigns.
- Enhancing customer engagement and retention.
Additional Responsibilities:
- Undertake additional tasks and projects as assigned.
Required Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 5 years of marketing experience, ideally in a B2B environment.
Skills, Knowledge & Abilities:
- Exceptional time management and project coordination skills.
- Strong verbal and written communication abilities, including copywriting.
- Proven success in collaborating across departments and influencing decision-makers.
- Experience using CRM tools such as Active Campaign, HubSpot, or Mailchimp.
- Proficiency with Adobe Creative Suite.
- Ability to communicate effectively with cross-functional teams and C-level executives.
- Strong teamwork and interpersonal skills.
Core Competencies:
- Demonstrated ability to position and launch differentiated products successfully.
- Expertise or experience in the prepaid products industry is highly preferred.
- Proven track record of executing effective product launches.
- Event management experience is a plus.
Mental Effort:
This role demands strong analytical thinking, problem-solving, and the ability to multitask across various priorities. The ability to adapt to change, handle ambiguity, and maintain focus on different projects simultaneously is crucial.
Working Conditions:
- The role is primarily remote, with a hybrid work arrangement that includes some in-office days.
- Occasional travel is required for site visits, warehouse inspections, and attendance at trade shows.
Now Prepay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Requisition: Sales Account Executive - B2B Sales
Location: Ontario or Halifax, NS, Canada (Preferred)
Position Type: Full-Time
Company Overview: NowPrepay is a leading prepaid distributor focused on serving small and medium independent merchants across Canada. We provide innovative prepaid solutions and exceptional customer service. Our team is committed to creating value for our clients and fostering a dynamic work environment.
Position Overview: We are seeking a motivated and results driven Sales Account Executive to join our team. This role is crucial for driving B2B sales and expanding our client base. The ideal candidate will be responsible for identifying, prospecting, and closing new business opportunities, as well as nurturing existing client relationships to maximize sales potential.
Key Responsibilities:
- Conduct outbound sales calls and emails to potential B2B clients, introducing NowPrepay’s products and services.
- Identify and qualify leads through research, networking, and targeted outreach.
- Develop and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.
- Achieve and exceed monthly sales targets and KPIs by effectively managing the sales pipeline.
- Collaborate with the marketing team to develop and execute targeted sales campaigns.
- Prepare and deliver sales presentations and proposals to prospective clients.
- Maintain accurate records of all sales activities and client interactions in the CRM system.
- Provide feedback to management on market trends, competition, and client needs.
- Participate in team meetings and contribute to the continuous improvement of sales processes and strategies.
Qualifications:
- Bachelor’s degree in business, Marketing, or a related field (Preferred).
- 3+ years of experience in B2B sales, with a proven track record of meeting or exceeding sales targets.
- Strong communication, negotiation, and interpersonal skills.
- Self-motivated, goal-oriented, and able to work independently.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to quickly learn and effectively communicate product knowledge.
- Experience in the prepaid distribution industry or a related field (Preferred).
Compensation and Benefits:
- Competitive base salary, based on experience and qualifications.
- Sales commission based on performance and sales targets.
- Annual bonus of up to 10% of base salary, based on achieving performance targets and overall company profitability.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Flexible work environment and work-life balance initiatives.
- Supportive and collaborative team culture.
Application Process: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the position. Applications can be submitted via careers@nowprepay.com.
Now Prepay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Requisition: Bilingual Customer Service Representative
Department: Customer Support
Location: Toronto/ Ottawa/ Vancouver
Reports To: Manager, Customer Service
Permanent/Contract/Casual: Permanent
Overall Objective:
The Bilingual Customer Service Representative (BCSR) is responsible for serving customers via the telephone, email, web, and chat for our various brands. The BCSR is accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and provides successful resolution to these requests. The BCSR follows all procedures and policies when providing customer service as outlined in our Knowledge Base. The incumbent will participate in all assigned training, setting and meeting personal goals and metrics. Other duties and special projects may be assigned as required.
Key Responsibilities:
- Manage customer relationships ensuring timely delivery of support services via email, telephone, web, chat, etc. concerning products and applications, implementing enhancements and other issues.
- Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
- Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
- Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
- Troubleshoot operational issues, installation and application issues, user administration issues, domain and third party phone/internet issues, and other technical issues.
- Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
- Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
- Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
- Continually preserve the confidentiality and security of customer data and information.
- Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.
- Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
- Conduct checks verifications requested by third parties
- Perform other duties as assigned.
Qualifications & Experience:
- Bilingual (English/French/Spanish)
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- 1-2 years of Customer Service or Call Center experience preferred
- Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Able to adapt to changing environments
- Able to learn quickly with little direction
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of Google and Microsoft Suites
- Proven data entry and typing skills
- Professional appearance and manners
- Familiarity of prepaid, financial, or gift card market an asset
- Strong work ethic and positive team attitude
Competencies:
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Decision Making
- Accountability and Dependability
- Adaptability
- Operating Equipment
- Ethics and Integrity
Working Environment:
- Travel may be required – from time to time, we may offer training in our various offices
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Flexibility to working various shifts including evenings and weekends
- Required to work holidays excluding Christmas Day
- Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
- This is a hybrid role, must be available to come into the closest office at least 2-3 times a month