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Protect your Voucher PIN as if it were cash. No one from Now Prepay or Head office will ever call you and ask for a voucher PIN. If this occurs, hang up and call us at 1-800-253-2111 to report what has happened.
Stay aware and keep informed about fraudulent activity from scammers who will attempt to steal money or personal details from you. As a Now Prepaid retailer, you’ll be sent emails when there are new scams occurring in your area. We’ll also post the largest scams we’re aware of on this webpage. We keep you in the know, so you can protect yourself and your business.
We’ve received reports that merchants are getting calls asking to disclose a Web Store password. This is a scam! You should NEVER reveal a Web Store password to anyone as this puts you at risk for fraud. If you receive a call like this, hang up and call our customer support line.
We’ve received reports that online ads claiming to be from Now Prepay have appeared on some e-classified websites. These ads are for a variety of products (chainsaws, bicycles, DJ equipment, etc), and ask the would be purchaser to provide their Flexipin PIN as payment method.
Remember: Now Prepay would NEVER ask you to provide your PIN over the internet in this manner. If you encounter a website claiming to be Now Prepay that asks you to provide your PIN, close the website and report the fraud to our customer support line.
Some merchants have received phone calls where the caller presents themselves as calling from Now Prepay or the product vendor (such as paysafecard or Neosurf), and then asks the merchant to print a PIN due to a system glitch. Or they say they need to test the terminal and ask the merchant to print and give them a PIN over the phone, claiming that the PIN and transaction will be immediately cancelled. This is fraudulent activity! We will never call a merchant and ask them to print a PIN.
It is strongly advised that you and your staff never print a PIN for a purchaser calling over the phone using a credit card. There have been cases reported with over-the phone purchasers using stolen credit cards.
NEVER give a payment product to anyone claiming to remove a virus from your computer or to remove “Ransom-ware” which has locked access to your phone, as the Malware encrypts data on your computer or phone and then the criminals ask for a “ransom” to be paid via various payment methods (sometime using paysafecard) before they will remove the “Ransom-ware” encryption or virus.
This is a reminder NOT to give payment product like paysafecard or Neosurf to these criminals, as you will lose your money and they will not properly remove the encryption or virus anyways.
If you are a victim of this you can:
Consumers have been contacted by a collection agency and/or are being sent fake invoices indicating that they owe $1000 or more and the payment needs to be made using PayPower, Neosurf, paysafecard or other prepaid cards or payment vouchers to avoid service interruption. Other scams promise consumers a pre-approved loan in lieu of paying a processing fee. Always research the company you are dealing with and contact them directly by obtaining info from their official website. Most companies will never recommend a specific product to pay a bill or to get a loan.
In this scam, a con-artist phones and pretends to be a person’s grandchild. The caller will say they are in trouble and need money right away. He or she may say they are in hospital, stuck in another country or have gotten into trouble with the law and need money. The scammer may have looked up personal information about you and your family members, such as names and birth dates, to make their call sound legitimate. The scammer’s goal is to pressure you into sending them money as soon as possible without verifying the situation. To do this, they often:
Always ensure your customers are paying for any financial prepaid products (credit cards, vouchers, etc.) using cash or debit prior to activating products. Do not hesitate to ask a customer for identification, especially for credit card transactions. Virtual financial products are non-refundable, so if the customer has been given their voucher, a refund should not be issued. Please call our support team immediately at 1-800-253-2111 if you are looking to provide a refund for this product.