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Fraud Alerts and Advisories for Prepaid Retailers

Protect your Voucher PIN as if it were cash. No one from Now Prepay or Head office will ever call you and ask for a voucher PIN. If this occurs, hang up and call us at 1-800-253-2111 to report what has happened.

Stay aware and keep informed about fraudulent activity from scammers who will attempt to steal money or personal details from you. As a Now Prepaid retailer, you’ll be sent emails when there are new scams occurring in your area. We’ll also post the largest scams we’re aware of on this webpage. We keep you in the know, so you can protect yourself and your business.

Web Store Passwords

We've received reports that merchants are getting calls asking to disclose a Web Store password.  This is a scam! You should NEVER reveal a Web Store password to anyone as this puts you at risk for fraud.  If you receive a call like this, hang up and call our customer support line.

Website Scam Claiming to be Now Prepay

We've received reports that online ads claiming to be from Now Prepay have appeared on some e-classified websites. These ads are for a variety of products (chainsaws, bicycles, DJ equipment, etc), and ask the would be purchaser to provide their Flexipin PIN as payment method.

Remember: Now Prepay would NEVER ask you to provide your PIN over the internet in this manner. If you encounter a website claiming to be Now Prepay that asks you to provide your PIN, close the website and report the fraud to our customer support line.

Fake Calls Claiming to be from Now Prepay or Product Vendor (such as paysafecard or Neosurf)

Some merchants have received phone calls where the caller presents themselves as calling from Now Prepay or the product vendor (such as paysafecard or Neosurf), and then asks the merchant to print a PIN due to a system glitch. Or they say they need to test the terminal and ask the merchant to print and give them a PIN over the phone, claiming that the PIN and transaction will be immediately cancelled. This is fraudulent activity! We will never call a merchant and ask them to print a PIN.

It is strongly advised that you and your staff never print a PIN for a purchaser calling over the phone using a credit card. There have been cases reported with over-the phone purchasers using stolen credit cards.

Smartphone and Computer “Malware”, “Ransom-ware”, “Scare-ware” and payment products

NEVER give a payment product to anyone claiming to remove a virus from your computer or to remove “Ransom-ware” which has locked access to your phone, as the Malware encrypts data on your computer or phone and then the criminals ask for a “ransom” to be paid via various payment methods (sometime using paysafecard) before they will remove the “Ransom-ware” encryption or virus.

This is a reminder NOT to give payment product like paysafecard or Neosurf to these criminals, as you will lose your money and they will not properly remove the encryption or virus anyways.

If you are a victim of this you can:

  • Seek advice from your computer’s anti-virus supplier about removal of malware and viruses
  • Seek advice from your phone provider regarding removal of malware or ransomware

Common Types of Consumer & Retailer Fraud